MICC E – Commerce Services

The popularity of E – Commerce and on – line self service continues to grow and so does the commitment of some customers to address their purchase and service issues through the contact center.

We at MICC have engineered our Call Center Systems and Technological Architecture to support E-Commerce. Our software manages and supports essential sales, marketing and service applications from the call center – giving access to all the information they need to assist customers and ensure that customers are well informed.

• Internet Inquiries
• Directory and Sales Inquiries
• Customer Care and Support
• Email Response
• Inbound Order Tracking
• Package Tracking

Copyright 2013 Maphilindo International Call Center Sdn Bhd (526305-P). All rights reserved.