So how does a company attain high level of customer retention?

Through the provision of a customer care service which is second to none, branded in the client’s name and beyond customer’s expectations.

At MICC our committed and dedicated staff will operate a tailor made and branded care program for your customers, on your behalf, around the clock. Whenever they need help, we will be there to assist them. And it works: research has shown that our commitment to customer satisfaction has helped our clients achieve the highest rates of customer retention within their field of business.

We are also aware of anticipating the future needs of our clients and customers and constantly employ a proactive approach in the development of new initiatives. Whether it is the application of the latest advances of information technology or the early identification of a recurring mechanical fault thereby enabling, for example, a motor manufacturer to respond quickly and take appropriate action.

Maphilindo International believes that expert customer service management helps clients keep their customers. Quite simply, that’s what we feel quality customer care is all about.

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